Refund policy

Refunds

To request a refund or to report any issue, please email us at chiefsculture@gmail.com, or DM us on Instagram @chiefs_culture. Explain to us your problem and will do our best to assist you. We aim to keep our customers happy!

Only for products proven to have arrived damaged or wrong in size, color or design will a refund be granted. At times, packages get lost in the mail and unfortunately that's a matter entirely out of our control. WE DO NOT REPLACE MISSING PACKAGES MARKED  “DELIVERED”. 

 

Returns/Exchanges

We are a print on demand business, meaning all orders are fulfilled on demand and shipped by third party print on demand companies. 

Due to the nature of print on demand, all sales are final. However, if your order arrives damaged or incorrect from your initial preferences (wrong color, size, design), please bring this matter to the attention of the shop owner for a quick and easy resolution. Please contact the shop directly for any questions or concerns you may have. We will be happy to address any concerns and work with you to quickly resolve any issues.